Great guest experiences start with clear, timely communication. From the moment a guest books until the time they check out, staying connected builds trust, reduces confusion, and increases satisfaction.

Key communication tips:

  • Send a confirmation email immediately after booking with all details.
  • Follow up a few days before arrival with useful information (check-in time, directions, etc.).
  • Check in during the stay to ask if they need anything.
  • Send a thank-you message post-checkout with a request for feedback or a future offer.

Why it matters:

Consistent communication helps reduce misunderstandings, lowers cancellation rates, and leaves a professional impression.

Final Thoughts:

Hotels that communicate proactively show guests they care—before, during, and after the stay. At Afixis Hospitality, we specialize in helping hotels maximize revenue through advanced revenue management strategies. Contact us today to learn how we can optimize your pricing, boost occupancy, and drive long-term profitability for your hotel.